CRM + automations · Matthews, NC
Automations and CRM for Matthews makers and shops
Matthews sellers meet customers face to face on Saturdays and then lose track of them by Monday. We set up a CRM for those names and orders, and we run the automations that thank, remind and follow up.
A Matthews CRM built around the Saturday market
The Matthews Community Farmers Market meets on N. Trade Street from 8 a.m. to noon, and it says it has supported local farmers and makers for 33 years. Vendors there talk with many people in four hours and write down a few of them.
We set up a sign-up path that works at a stand, then send each new name into the CRM tagged with the market date. Later you can see which Saturdays brought customers who came back.
Automations that follow the market calendar
The market's season changes on a schedule. The Saturday market runs to November 21, 2026, a winter market starts on December 5, and Tuesday evening markets fall on November 24 and December 22.
We build reminders that match those dates, so a pre-order customer hears from you before pickup day. A thank-you goes out after each first visit, and a nudge reaches anyone who has not ordered again.
Beyond the market, for shops and trades in Matthews
Matthews also has a Labor Day parade downtown. A shop or trade may get inquiries around it from people who do not live nearby.
Every inquiry, whether from a stand, a parade weekend or your website form, lands on one list with its source. We keep the automations running and adjust them when the calendar changes.
Matthews pickup reminders and repeat buyers
Small sellers rarely have time to write follow-ups. We write them once with you, then the CRM sends them to the right person on the right day.
A pre-order buyer gets a pickup reminder with the market address and hours. A first-time visitor gets a thank-you. A regular who has been away gets one friendly nudge. You review the wording once, and you can change any message whenever the season shifts.
Questions from Matthews owners
I sell at the market and take orders by message. Can a CRM take those?
It can. We connect the places orders arrive to one list, so a message, a form entry and a sign-up all become one customer record with their order history.
What happens to my list when the market closes for winter?
The list stays active. Automations can send a note about the winter market dates, a reminder about pre-orders and a thank-you after each purchase.
Do I need paid software to start?
We pick the CRM around how you work, and we tell you plainly what it needs. Many small sellers start with a simple setup and add steps later.
Sources for the facts on this page: Matthews, North Carolina, Wikipedia · Matthews Community Farmers Market
Bring us your Matthews sign-up sheet
Tell us how customers reach you at the market and online. We will send back a first step. Book a free call on the contact page.