working with ai
I learn your business before I bring in AI
I start where your work happens. I watch how jobs move, where they wait and who does them by hand. Once I understand your system, I can tell you where AI fits, and I build it in there.
System first, AI second
I start with your process. I can't improve a system I haven't watched run.
- I learn the system first. Gemba means going to the place where the work happens. I sit with you and your team, follow the work and find the slow step.
- AI goes only where it fits. Some steps need a person. Some need a checklist or a reminder. I use AI on the steps a machine handles well, such as sorting messages or drafting follow-ups.
- I tell you what AI can't fix. I'm always of the mindset of under promise rather than over promise. If the problem is a broken handoff or a staffing gap, I'll say so up front.
How a project runs
Walk the process
I come to where the work happens and follow one job from start to finish. I note each step, who does it and where it waits.
Measure the slow step
I put numbers on the process: how long each step takes and how often it repeats. You see the same data, so we agree where to start.
Build the change
I build the fix for the slow step. Sometimes that's AI. Sometimes it's an automation or a cleaner spreadsheet. I keep it small enough to test.
Test and hand over
We run the change on real work next to your current way. Once it holds up, I hand it over with notes your team can follow.
Where I learned this
I've built AI with real clients, written code inside an airline and trained as an industrial engineer.
- I built AI with real clients at Actual Intelligence Labs. As CTO, I developed my AI engineering skills there. I looked at businesses through an AI lens and found what to optimize.
- I brought Python to a Delta Air Lines department. Our tool cut the bid shell build from 5 to 8 minutes to 5 to 10 seconds. I sorted complaint data into 20+ categories with machine learning.
- I'm an industrial engineer trained in Lean. I earned a B.S. in Industrial Engineering from Georgia Tech in spring 2026 and my Lean Green Belt in June 2025.
Questions owners ask about AI
Have another one? Ask it on a call.
Do I need AI at all?
Maybe not. I look at your process first. If a reminder, a checklist or a cleaner spreadsheet fixes the slow step, I'll tell you and build that instead. I bring in AI only where it fits.
Will AI replace my staff?
I build AI to take repetitive work off your team, such as sorting messages or sending follow-ups. Your people keep the work that needs their judgment. You decide who does what.
What does AI see of my data?
Before I build anything, I show you which data the tool reads and where that data goes. I use only what the job needs, and nothing moves without your OK.
Where do we start?
We start with a call and a walk through your process. I find the slow step, show you the data, and tell you up front what I can fix and what I can't.
Our services
We build the systems first, then put the data they collect to work.
- CRM + automationsOne home for each lead and customer, with follow-ups and reminders automated.→
- Data engineeringMining, scraping, cleaning, analysis and charts you can check.→
- SEOKeyword research, page structure and a blog plan so people find you.→
- Content, brand + marketingYou capture. We plan, edit, schedule and track the posts.→
Show me where your work waits
Book a call. I'll come see how your business runs before I suggest anything.